Shipping policy

HOLLIS DARIUS GEORGE
Thank you for shopping with HOLLIS DARIUS GEORGE. Specializing in trendy handbags, casual daily bags, travel tote bags and versatile bag accessories, we prioritize standardized order handling, meticulous protective packaging and transparent logistics services. Our primary mission is to ensure every customer receives their ordered bag products accurately, with flawless appearance, complete accessories and full functionality within standard shipping timelines.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your official order confirmation. Our in-house processing procedure covers order information verification, product quality inspection, accessory collation, and customized soft protective packaging for all bag items, effectively preventing extrusion damage, surface abrasion and structural deformation during long-distance transportation.
During peak shopping periods, large-scale promotional campaigns or holiday sales events, we may face a sharp increase in order volume, which could lead to extended order processing time. We will promptly issue email notifications to all customers once substantial order delays are confirmed, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are systematically calculated and explicitly displayed on the checkout page prior to payment completion. The final shipping cost is determined based on the package weight, overall dimensions, shipping method and final delivery destination of your bag products.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are approximate estimates and do not constitute guaranteed delivery dates. Actual delivery schedules may fluctuate due to third-party carrier operational delays, customs clearance review cycles, severe weather conditions, regional logistical capacity limitations, and statutory public holidays that are beyond our operational control.

3. Shipment Confirmation and Order Tracking

Once your order completes full packaging procedures and is formally dispatched from our warehouse, you will receive an automated shipment confirmation email from our official system. This email includes exclusive parcel tracking codes, certified carrier details and accessible logistics inquiry channels for real-time order monitoring.
Tracking details typically become available within 24-48 hours after shipment. This brief waiting period results from the unified data synchronization process of logistics service providers. Real-time transit updates will be automatically displayed once the carrier scans and registers your parcel in their system.

4. Incorrect Address Disclaimer

Customers are required to carefully verify and confirm the accuracy and completeness of their shipping address, postal code, recipient full name and valid contact information during the checkout process. Accurate recipient details are essential to ensure smooth and successful parcel delivery.
HOLLIS DARIUS GEORGE assumes no liability for misdelivery, delivery failure, or parcel loss caused by incorrect, incomplete, or invalid address information submitted by customers. If parcels are returned to our warehouse due to address errors, undeliverable locations or invalid recipient information, customers shall bear all additional reshipping expenses for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your parcel is suspected or confirmed lost during transit, please initiate a support request with our customer service team within 7 days of the scheduled expected delivery date, and provide your valid order number for verification. We will cooperate fully with the logistics carrier to launch a detailed investigation and track the resolution progress.
Damaged Items:
If your bag products arrive with fabric scratches, hardware damage, stitching defects, package tearing or other visible flaws upon receipt, please contact our support team within 48 hours of delivery. You are required to submit clear, original photos of the damaged merchandise and complete outer packaging. Our professional after-sales team will conduct a thorough verification and deliver reasonable and efficient solutions to resolve your issue.

6. Bag Care and Usage Notice

All of our bag products are designed for daily wear, outdoor travel and casual matching scenarios. Customers should use, clean, and store the items in accordance with standard daily usage and maintenance guidelines. HOLLIS DARIUS GEORGE will not be held responsible for product wear, deformation, functional damage or accessory loss caused by improper cleaning methods, long-term overloading, rough handling, unauthorized modification or other forms of artificial misuse.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs authorities in the destination country may impose import duties, clearance taxes and other official service fees in accordance with local trade regulations and tariff policies. All additional customs-related charges are the exclusive responsibility of the customer and are not incorporated into the product price or standard shipping fees.
We will provide standard official customs declaration documents upon request to assist customers in completing customs clearance procedures smoothly and efficiently.

8. Contact Information

If you have any questions, feedback, or after-sales concerns regarding this Shipping Policy, order processing status, logistics tracking updates, or delivery exceptions, please feel free to reach out to us via the contact methods below:
Company Name: HOLLIS DARIUS GEORGE
Phone number: +1 404-941-8952
Email: info@circuitedge.shop
Physical address: 3808 Parnell Way, Ellenwood, GA 30294, United States